We DO NOT provide 1-year warranty service for all our products. Instead, customer can request a quote for 1 year limited warranty.
In an unlikely event, the product delivered to you is DOA (Dead on Arrival), we offer an immediate replacement only if issue is reported to us within 24 hours. We believe24 hours is sufficient for you to identify the problem with the product if any. After 24 hours, we take no responsibility if the item becomes faulty. All item MUST be returned in its original condition if any damage to the product will void the warrant and we will not replace but help to process repair service.
If you want us to offer repair service, you can send back the product to us at your own expense. We will get a quote from the repair centre on behalf and you can decide whether you want to carry out the repair or not. Of course, we will try our best to get the repair fee as lower as we can.
Please note that in event of DOA, we will bear the redelivery cost to you or your customer. However, in event of warranty or repair service is required; you will have to pay for the redelivery cost.
Terms and Conditions
- The limited warranty for the Cellular Phones, Digital Cameras, Digital Camcorders, Digital SLR, MP3/MP4 and Game Consoles (except accessories, ie: Battery, PIER DataCable, etc) extends for the first twelve (12) months beginning on the date of purchase of the Product.
- The limited warranty extends only to the original consumer purchaser ("Consumer") of the Product and is not assignable or transferable to any subsequent purchaser/end user.
- The limited warranty extends only to Consumers who purchase the Product from AC Electronic Limited.
- During the limited warranty period, AC Electronic Limited will repair or replace, at AC Electronic Limited option, any defective Product or parts thereof with new rebuilt replacement items, and return the product to the Consumer in working condition. All replaced parts, boards or equipment shall become property of AC Electronic Limited. The external housing and cosmetic parts shall be free of defects at the time of shipment and, therefore, shall not be covered under these limited warranty terms.
- Repaired Product will be warranted for the fourty (40) days from the date of repair except pyshical damage, which will be warranted for thirty (30) days
- Upon request from AC Electronic Limited or its dealer, the Consumer must provide purchase receipt or other information to prove the date and place of purchase.
- Transportation, delivery and handling charges incurred in the transport of the Product to and from AC Electronic Limited will be borne by the Consumer.
- The Consumer shall have no coverage or benefits under this limited warranty if any of the following conditions are applicable :
- The Product has been subject to: abnormal use, abnormal condition, improper storage, exposure to moisture or dampness, exposure to excessive temperature or other such environmental conditions, unauthorised modifications, unauthorised connections, unauthorized repair including but not limited to use of unauthorised spare parts in repairs, misuse, neglect, abuse, accident, alteration, improper installation, Acts of God, spill of foods or liquids, maladjustment of customer controls or other acts which are beyond of reasonable control of AC Electronic Limited, including deficiencies in consumable parts such as fuses and breakage or damage to antennas, unless caused directly by defects in materials or workmanship, and normal wear and tear of the Product.
- The Product was used with or connected to accessory not supplied by its original manufacturer.
- The battery was short circuited or seals of the battery enclosure or cells are broken or show evidence of tampering or the battery was used in equipment other that for which is has been specified.
- Water injured case of all waterproof product is not covered in this limited warranty.
- CPU, LCD DAMAGE OR MAIN BOARD EXCHANGE ARE NOT COVERED.
- If a problem develops during the limited warranty period, the Consumer should take the following step-by-step procedure :
- Contact us to get a valid RMA number to return the product. All returns without RMA number will not be processed.
- Product must be returned within 7 days after the RMA number is issued.
- Customer need to remove password and unlink google account or apple account before ship back.
- The Consumer shall arrange for the Product to be delivered to the AC Electronic Limited. Expenses related to removing the Product from an installation are not covered under this limited warranty.
- The Consumer will be notified for any parts or labor charges not covered by this limited warranty. The Consumer shall be responsible for expenses related to reinstallation of the Product.
- AC Electronic Limited will not responsible for any network relating problem. Please refer this to the respected network.
- AC Electronic Limited does not warrant that any software will meet your requirements, will work in combination with any hardware or software applications provided by a third party, that the operation of the software will be uninterrupted or error free or that any defects in the software are correctable or will be corrected. Updating your own software is at your own risk and is not covered under warranty.
- The DOA (Dead on Arrival) item must be returned within 7 days and AC Electronic Limited will replace with the new unit subject to receipt of the return Product (including associated accessories) in complete order.
- All warranty information is subject to change without notice.
- AC Electronic Limited is reserved to reject the warranty.